UNIORG Mobile Service for your technical field service

In a market undergoing constant evolution and increasing competition, good products alone are not enough to create long-term customer relationships. Besides favorable terms and high quality, the decisive factors are extra service features, such as a technical field services. With UNIORG's Mobile Service, you get optimal conditions for a process-oriented and data systems integration of the technical field service in your SAP system. The objective is cost reduction and quality enhancement of your service management through optimizing of

• Order Management
• Time management
• Materials management
• and administration of customer installations (equipment).

UNIORG Mobile Service

The arrangement and planning of service deployments occur in the SAP system. Order-relevant information is then automatically transmitted to the service technician. The client is installed on the service technician's mobile device (notebook or PC tablet). It allows master data and order data (e.g., periods, materials consumption, customer and installation information) and freely-configurable information to be entered and synchronized with the head office over the Internet (cell phone/GPRS) or another remote data transmission link. This occurs on the move and independently of location, runtime and availability of the SAP system. The orders and messages to be processed are made available centrally in the SAP system (CS/PM), and can then be transmitted either automatically or by going directly to the technician. If several technicians are involved in a service contract (order processes), they all receive the necessary information. The Management Console built into the SAP RSystem allows the central release and correction of all recorded data. The replacement parts or materials entered in the work order are processed in such a way as to be made directly available at the warehouse and dispatched to the employee or customer. Freely definable customer documents can be directly printed out on site and automatically archived in SAP document management. All data necessary for subsequent invoicing are thus available in the system.

Advantages of UNIORG Mobile Service in overview

• Central planning and arrangement of service activities
• Direct integration in your SAP system (for example R/3 CS/PM) independently of the SAP CRM Management Console in SAP system to central release and correction of all recorded data
• On-site entry of all order and message-specific data, such as:
  • periods (order related, can be freely allocated)
  • error documentation (causes, measures,...)
  • maintenance of customer data
  • materials consumption (order related, can be freely allocated)
  • maintenance of installation data (equipment) and classification
• printout of freely definable customer documents on site, automatic archiving in SAP document management
• various reporting functions for the service technicians (overview of hours,...)
• XML data exchange via Internet/em between mobile device and head office